Listen at Scale.
Act with Precision.
TruSense AI transforms unstructured feedback across all channels into real-time sentiment intelligence — built for enterprise and government teams in Southeast Asia.
No credit card required · PDPA & GDPR compliant
≥87%
Accuracy (English)
Phase 1 target
<2s
API p95 Latency
Per message
5,000
Messages/min
Batch throughput
99.5%
Uptime SLA
MVP guarantee
The Problem
Your feedback data is flying blind
Organisations receive thousands of signals daily — but lack the tools to turn noise into intelligence.
Cannot process at scale
Manual review of thousands of daily messages is infeasible — feedback piles up unread.
Delayed crisis response
Sentiment signals are missed until it's too late. PR fires spread before teams react.
Limited multilingual coverage
Most NLP tools lack robust Bahasa Malaysia support, leaving SEA organisations blind.
Fragmented analytics
Insights siloed across channels — no unified risk view across social, email, and CRM.
High cost of custom NLP
Bespoke solutions require significant ML expertise and infrastructure investment.
"We were drowning in feedback with no way to prioritise what needed immediate action."
— CX Manager, Malaysian Telco
How It Works
From raw text to actionable intelligence
Three steps from data ingestion to decision-ready insights.
Ingest from any channel
Upload CSV files, call the REST API, or connect via CRM webhooks. Supports email, social, surveys, chat logs, and more.
AI analyses in real-time
Our fine-tuned NLP engine classifies sentiment, detects emotions, extracts topics, and auto-detects language — under 2 seconds.
Act on intelligence
Monitor live dashboards, configure threshold alerts, receive AI-generated executive reports, and drill down to raw messages.
MVP Features
Everything you need in Phase 1
All 9 core features ship in the MVP. No feature gating on essentials.
Sentiment Classification
Positive / Neutral / Negative scoring with confidence scores (-1.0 to +1.0).
Emotion Detection
Detect Anger, Joy, Sadness, Frustration, Trust, Surprise & Disgust with probability scores.
CSV Batch Ingestion
Upload up to 50MB CSV files with auto column detection. Process up to 10,000 rows.
REST API
POST /api/v1/analyze — synchronous & batch modes. API key auth with rate limiting.
Real-Time Dashboard
Live sentiment distribution, trend charts, risk score, emotion breakdown — auto-refresh.
Alert & Threshold Engine
Configure % negative, volume spike, and keyword alerts. Email + in-app delivery.
English + Bahasa Malaysia
Fine-tuned NLP models for both languages. ≥87% EN, ≥83% BM accuracy targets.
Role-Based Access Control
Super Admin → Admin → Analyst → Viewer. Server-side enforcement + audit logs.
Report Export
On-demand PDF executive reports and CSV raw data exports. Scheduled delivery.
Use Cases
Built for every stakeholder
Five distinct personas, one unified platform.
CX Manager
Proactive Retention
Monitor ticket sentiment daily, triage high-frustration cases, and measure service improvement impact.
CSAT · Churn Rate · FCR
Brand Manager
Perception Tracking
Track campaign sentiment pre/post-launch, monitor competitor perception, detect PR risks early.
Net Sentiment Score · Share of Voice
Support Head
Quality Assurance
Identify high-frustration interactions, coach agents based on sentiment patterns.
Escalation Rate · Agent Sentiment Score
Government Comms
Public Sentiment
Track policy sentiment across media, detect coordinated narrative shifts, generate public mood reports.
Sentiment by Topic · Misinformation Rate
HR Manager
Employee Pulse
Analyze eNPS surveys, monitor internal sentiment trends, detect department-level disengagement.
Employee Sentiment Index · Dept Risk Score
🌟
Your use case here
TruSense AI adapts to any team that deals with text feedback at scale.
Pricing
Transparent, no-surprise pricing
All plans include PDPA & GDPR-ready data handling. No setup fees.
Starter
For small teams getting started with sentiment analysis.
- 50,000 messages/mo
- 3 user seats
- English only
- CSV upload
- REST API (batch)
- Real-time dashboard
- Email alerts
- 14-day free trial
- Bahasa Malaysia
- PDF executive report
- Webhook alerts
- Audit logging
Standard
For growing teams that need deeper intelligence.
- 250,000 messages/mo
- 10 user seats
- English + Bahasa Malaysia
- Auto language detect
- All 5+ channels
- Emotion detection
- Brand risk score (0–100)
- Webhook alerts
- Monthly PDF reports
- Audit logging
- 14-day free trial
- Advanced emotion (7 classes)
- SSO / SAML 2.0
Pro
For enterprise teams requiring full capabilities.
- 1,000,000 messages/mo
- Unlimited seats
- Advanced emotion (7 classes)
- Topic extraction
- CRM webhook integration
- SSO / SAML 2.0
- Comparative period view
- Weekly + Monthly reports
- AI-generated summaries
- 99.9% uptime SLA
- 14-day free trial
Enterprise
Custom deployment for large organisations and government.
Custom
- Unlimited messages
- Custom NLP models
- Custom data connectors
- Multi-region deployment
- Custom data residency
- Dedicated CSM
- 2-hour SLA response
- Annual penetration testing
- POC available
All plans include AES-256 encryption · TLS 1.3+ · PDPA (MY) + GDPR (EU) compliance
Ready to listen
at scale?
Start your 14-day free trial. No credit card required. Full access to all Starter features.